点击图片查看原图
开展物业满意度调查，简单来说包括以下几个步骤：
1.确定您的目标：确定物业满意度调查的目标。确定您想收集什么信息，您想调查谁，以及您将如何使用结果。
2.设计问卷确定指标：开发一个调查问卷，涵盖您想要评估的物业服务的所有方面。该问卷应易于理解和回答，并应根据您打算评估的具体物业类型（如住宅、写字楼、商业）量身定制。
3.确定样本：确定您想要调查的人群，无论是租户、业主还是其他利益相关者。确保样本量足够大，具有统计代表性。
4.选择调查工具：满意度调查可以采用多种方式完成，如面对面访问、电话访问、在线网络调查、电子邮件等等，依据不同的需求与预算确定合适的调查手段。
5.收集数据：收集对调查问卷的回复。确保数据收集过程的可靠性和准确性。
6.分析数据：分析从调查问卷中收集的数据。这可以手动完成，也可以通过统计软件完成。寻找反应的模式、趋势和显著差异。
7.报告结果：以清晰简洁的方式报告调查结果。根据结果提供可行的见解和改进建议。
8.跟进：跟进调查的回答者，让他们知道他们的反馈是如何用于改善物业的。这有助于建立信任，培养与利益相关者的积极关系。
总体而言，开展物业满意度调查需要仔细规划、执行和分析，以确保结果可靠且可行。
群狼调研（湖南市场调研分析的公司）是一家专注满意度调查研究的咨询公司，调查项目覆盖了国内150余个城市，通过电话调查、网络问卷、现场访问、深度访谈、焦点小组等方式调研有效样本超1,000,000个，为全国超过200多家地产物业公司提供过专业满意度调研服务。
Carrying out a property satisfaction survey involves several steps：
1. Define your Objectives： Identify the objectives of the property satisfaction survey. Determine what information you want to collect, who you want to survey, and how you will use the results.
2. Develop a Survey Instrument： Develop a survey questionnaire that covers all aspects of the property that you want to evaluate. The questionnaire should be easy to understand and answer, and should be tailored to the specific type of property you are evaluating (e.g., apartments, condos, commercial buildings).
3. Identify the Sample： Determine the population you want to survey, whether it's tenants, owners, or other stakeholders. Ensure the sample size is large enough to be statistically representative.
4. Distribute the Survey： Distribute the survey to the selected sample. This can be done through various channels such as email, mail, or online survey tools.
5. Collect the Data： Collect the responses to the survey questionnaire. Ensure the data collection process is reliable and accurate.
6. Analyze the Data： Analyze the data collected from the survey questionnaire. This can be done manually or through statistical software. Look for patterns, trends, and significant differences in responses.
7. Report the Results： Report the results of the survey in a clear and concise manner. Provide actionable insights and recommendations for improvement based on the results.
8. Follow-Up： Follow up with respondents to the survey and let them know how their feedback was used to improve the property. This helps to build trust and foster a positive relationship with the stakeholders.
Overall, carrying out a property satisfaction survey requires careful planning, execution, and analysis to ensure the results are reliable and actionable.